Account and Data Deletion
You can delete your Windtrack account and all data associated with it, or request its deletion, at any time. Deletion is permanent and cannot be undone.
How to delete
In the app (recommended): open the menu in Windtrack, tap Delete My Account and complete the confirmation steps. Your account and data are deleted immediately.
By e-mail: send an empty e-mail to info@windtrack.tr from the e-mail address of the Google or Apple account you use to sign in to Windtrack, with Account Deletion Request in the subject line. So that we can verify the request is yours, the e-mail must be sent from the address registered to your account. If you hid your e-mail address with Sign in with Apple, please use deletion in the app.
If you have a Premium subscription
Deleting your account does not cancel your subscription on the App Store or Google Play. To stop renewal, cancel the subscription separately in the subscription settings of your store account.
What is deleted
- Your account information (the e-mail address and name obtained from your Google or Apple account; region and installation information)
- Your session records
- All tracked points you have created, the forecast data attached to them and the retained copies of points you deleted earlier
- AI commentary generated for your points
- Your notification subscriptions and device notification tokens
- Your subscription records
Technical records that are unlinked from your account and do not identify you (for example AI usage counters and app event records), as well as payment records subject to a statutory retention obligation, may be kept in a form that cannot be associated with your account. Copies in encrypted backups are deleted in the normal backup cycle.
To prevent misuse of the free allowance, only the number of free points and commentaries you have used and the date of deletion are kept for 90 days. This record does not contain your name, your e-mail address or your points.
How long does it take
Deletion in the app takes place immediately. Requests received by e-mail are fulfilled within 30 days at the latest after verification, and you are informed by e-mail.
Partial deletion
If you wish to remove only certain data without deleting your account (for example a single tracked point), you can always do this yourself in the app by deleting the point. A deleted point is kept for 30 days for service quality control and is then permanently deleted; if you delete your account, these copies are deleted immediately as well. For other requests you may write to the same e-mail address.